Operations Manager

Applications now open

​BACKGROUND
AeroPM is a sovereign Australian  professional consulting services firm providing ‘above-the-line’ services to Defence projects through provision of proven high performing self-starting, motivated and driven consultants to achieve the customers’ needs and requirements with minimal management oversight. The AeroPM team employs a workforce of professional consultants supported by a back-end management team. 
 
We are seeking a full-time Canberra-based operations manager to support the general operations of the company.
 
AeroPM prides itself on being a great place to work and creating great opportunities for our employees to grow and develop. AeroPM was a recent winner of the MyBusiness Professional Services of the Year Award, finalist in the MyBusiness Business-to-Business award, Finalist in the PM’s Veterans’ Employment Awards and Winner of the Small Business Champions Awards. 
 
This is your opportunity to be a key team member of a fast-growing industry-leading small business in Canberra. 
 
What would you do as our Operations Manager?
 As an Operations Manager you will provide direct support to the General Manager in the day-to-day activities of the company including but not limited to:

1. Operations

• Day-to-day operations support for rapid growing medium-sized business
• Development and management of company policies
• Security Officer

2. Customer Service

• Schedule, conduct, manage, report and trend outputs from regular client interactions
• Management of client queries, inquiries and complaints

3. People and Culture

• Management of recruiting functions including the recruitment pipeline and register
• Support to employee performance management activities
• Management of employee professionalisation program
• Facilitation of in-house training programs
• Management of AeroPM relationships and engagements with professional and industry bodies 
• Development of employee newsletters, communications and engagements
• Management of employee queries, inquiries and complaints

4. Business Development

• Management and maintenance of incoming opportunities database 
• Drafting of bid responses
• Nominations and submissions of business award entries

The level of performance expected from you as the employee includes:

•  Fully responsible for meeting allocated objectives
• Works under broad direction
• Work is often self-initiated
• Able to prioritise and establish milestones
• Completing the identified tasks on time, in accordance with AeroPM policies, and in accordance with all reasonable and lawful directions given to you by the employer
• Deal with clients, suppliers and other employees professionally at all times
• Ensure that you present to work in appropriate professional attire as outlined in the AeroPM Policy Manual
• Your ordinary hours of work will be 40 hours per week during standard business hours.
• From time to time you will be required to work reasonable additional hours or after to perform your duties.
• Perform all duties to the best of your ability at all times.
• Use your best endeavours to promote and protect the interests of the employer.

  
What are we looking for?

• A self-starter with strong organisational and time management skills 
• Strong written and verbal communication skills, administrative skills, attention to detail 
• Exceptional customer service skills over the phone, through email and in person
• Ability to self-prioritise activities
• Proficient in MS Word, Excel, Powerpoint, Email and Internet
• Excellent professional presentation
• Strong research skills and attention to detail
• Hands on operational support experience
• Strong problem-solving skill

QUALIFICATIONS, SKILLS & EXPERIENCE

Qualifications:

•  Degree qualified (desirable)
• Qualifications in Human Resource Management (desirable)
• Qualifications in Business Operations (desirable)

Experience:

•  ​3 years previous experience in business support or equivalent in a similar role/industry (desirable)
• Previous experience with quality management (desirable)
• Previous experience as unit security officer (desirable)

Skills:

•  Excellent verbal and written communication (essential)
• Intermediate to advanced Microsoft Office skills (Word, Excel, PowerPoint and Email) (essential)
• Excellent networking and relationship management ability
• Extremely organised, dedicated and able to meet deadlines

Other:

•  Australian AGSVA NV1 Security Clearance (desirable)

Salary

•  $130k Inc super. 

How do you apply for this role?

Job Type:          Full-time
Location:          Barton, Canberra ACT 2600
Applications close: 12 Jan 2020
 
If you would like to be considered for this exciting opportunity APPLY NOW.

Click here to apply