BACKGROUND AeroPM is a sovereign Australian professional consulting services firm providing ‘above-the-line’ services to Defence projects through provision of proven high performing self-starting, motivated and driven consultants to achieve the customers’ needs and requirements with minimal management oversight. The AeroPM team employs a workforce of professional consultants supported by a back-end management team.
We are seeking a full-time Canberra-based operations manager to support the general operations of the company.
AeroPM prides itself on being a great place to work and creating great opportunities for our employees to grow and develop. AeroPM was a recent winner of the MyBusiness Professional Services of the Year Award, finalist in the MyBusiness Business-to-Business award, Finalist in the PM’s Veterans’ Employment Awards and Winner of the Small Business Champions Awards.
This is your opportunity to be a key team member of a fast-growing industry-leading small business in Canberra.
What would you do as our Operations Manager? As an Operations Manager you will provide direct support to the General Manager in the day-to-day activities of the company including but not limited to:
Day-to-day operations support for rapid growing medium-sized business
Development and management of company policies
2. Customer Service
Schedule, conduct, manage, report and trend outputs from regular client interactions
Management of client queries, inquiries and complaints
3. People and Culture
Management of recruiting functions including the recruitment pipeline and register
Support to employee performance management activities
Management of employee professionalisation program
Facilitation of in-house training programs
Management of AeroPM relationships and engagements with professional and industry bodies
Development of employee newsletters, communications and engagements
Management of employee queries, inquiries and complaints
4. Business Development
Management and maintenance of incoming opportunities database
Drafting of bid responses
Nominations and submissions of business award entries
The level of performance expected from you as the employee includes:
Fully responsible for meeting allocated objectives
Works under broad direction
Work is often self-initiated
Able to prioritise and establish milestones
Completing the identified tasks on time, in accordance with AeroPM policies, and in accordance with all reasonable and lawful directions given to you by the employer
Deal with clients, suppliers and other employees professionally at all times
Ensure that you present to work in appropriate professional attire as outlined in the AeroPM Policy Manual
Your ordinary hours of work will be 40 hours per week during standard business hours.
From time to time you will be required to work reasonable additional hours or after to perform your duties.
Perform all duties to the best of your ability at all times.
Use your best endeavours to promote and protect the interests of the employer.
What are we looking for?
A self-starter with strong organisational and time management skills
Strong written and verbal communication skills, administrative skills, attention to detail
Exceptional customer service skills over the phone, through email and in person
Ability to self-prioritise activities
Proficient in MS Word, Excel, Powerpoint, Email and Internet
Excellent professional presentation
Strong research skills and attention to detail
Hands on operational support experience
Strong problem-solving skill
QUALIFICATIONS, SKILLS & EXPERIENCE
Degree qualified (desirable)
Qualifications in Human Resource Management (desirable)
Qualifications in Business Operations (desirable)
3 years previous experience in business support or equivalent in a similar role/industry (desirable)
Previous experience with quality management (desirable)
Previous experience as unit security officer (desirable)
Excellent verbal and written communication (essential)
Intermediate to advanced Microsoft Office skills (Word, Excel, PowerPoint and Email) (essential)
Excellent networking and relationship management ability
Extremely organised, dedicated and able to meet deadlines
Australian AGSVA NV1 Security Clearance (desirable)